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Frequently Asked Questions (Clubs)

Membership

What happens if my child misses a class?

If you miss your class, we are unable to provide a refund or a make-up session for the missed class.

However, if the club needs to cancel your class (i.e. a competition, club is closed for maintenance or certain bank holidays etc.) then you will have the opportunity to book a make-up session to replace the class cancelled by the club. With these instances, please be sure to book your make-up session as soon as possible and be aware of the deadline for when the make-up session needs to be taken.

Can my child attend more than one taster session?

We allow one taster session per child. If you wish for your child to attend a second taster session in a new activity, please contact the club directly or our member services team at: info@gymfinitykids.com

What does independent access mean?

Independent access means that your child can enter and exit the club without parental supervision using their Gymfinity Kids membership card. Click here for more information on the new change

How can I adjust the independent access on my child's card?

You can restrict your child’s membership card from accessing the club independently via your parent portal. For a step-by-step guide on restricting the access card visit our blog page

What is membership?

Becoming a member at your local club guarantees your child’s space in a weekly active class of your choice. Non-members are unable to attend classes and must sign-up first.

How do I become a member?

All memberships are created via our website, click join now to start this process.

How much is a membership?

All our class pricing is available on the website. Visit your club location page and select the ‘Membership’ tab.

My child has no gymnastics experience, can they become a member?

Yes, we offer active classes for all levels and abilities from beginner to advanced.

My child is an experienced gymnast can they join?

Yes, we have high level performance coaches and specialised equipment for experienced gymnasts with lots of fun equipment for children new to the sport too. We offer every child an evaluation where the coaches will assess them and put them into the class that’s right for them.

My child has a disability, can they come to Gymfinity Kids?

We try to offer classes to every child, you can email our friendly member services team and inform them of any medical conditions. Then we will arrange a time with you to discuss this further with our Club Manager, to see how best we can support your needs.

Can I stay and view my child’s class?

Parents are welcome to stay and view their child’s class. To prevent overcrowding within our facilities, we ask that only one parent per child attends. Viewing is limited and on a first come basis, we may need to turn parents away if space becomes full. Parents of pre-school children must remain in club during their class.

As a member what classes do my children attend?

When you become a member you’ll select the weekly class time and day for your child. Going forwards, each week they will have a space guaranteed in this class at the same time and day each week.

Is there a discount if I have more than one child?

Yes, we offer a discount on the joining fee for every additional child.

What is the joining fee?

The joining fee is the initial set-up fee and is a one-off cost.

Can I freeze my child’s membership?

Yes you can freeze your child’s membership for a small fee for a minimum of 1 month and maximum of 2 months, in every 12-months. Should you wish to return to your class before your freeze has ended, you can cancel your freeze and pay a pro-rata fee. Your freeze date covers your payment date i.e. Your payment comes out on 15th of the month, your freeze will run from 15th to 14th of the following month. 

To freeze your membership visit the parents area, My Account – My Details – Select Request Freeze – select the month/s & duration you want to freeze for (up to 2 months) -continue – confirm your chosen freeze dates – continue and make your payment. Remember, if you have multiple children on your account you will need to do this for each child.

You can cancel your freeze before it has started and receive a credit for the freeze to use at another time. See T&C’s for further information. Should you have any questions or would like to discuss your membership further please contact our friends member services team at: info@gymfinitykids.com

How do I cancel the membership?

We would hate to see you go! Do you know you can freeze your membership for up to 2 months in every 12months? Simply go to the parents area and complete the FREEZE process. 

If you still wish to cancel, you can do so at anytime by logging into the Parents Area and removing your classes from your membership. Remember, if you have multiple classes/children on your membership to cancel them all.  You will receive a confirmation email to inform you that you have cancelled.

Should you have any questions or would like to discuss your membership further please contact our friends member services team at: info@gymfinitykids.com

Gymnastics, Ninja & Dance Lessons

How do I book my child a lesson?

All memberships are created via our website, click join now to start this process.

During the sign-up process you’ll be asked to select your child’s class from our club timetable. Classes are named with ages to make it easy to select the right class for your child.

Non-members are unable to attend classes.

How do I know my child is in the right class?

Classes are named with ages to make it easy to select the right class for your child.

Can my child bring a mobile phone to their class? 

To ensure the safety and well-being of all children we do not allow the use of personal mobile phones, smartwatches and/or Fitbits in the gym area. We occasionally use company owned devices to take photographs, film videos or register children into classes and will always refer to the image use permissions before doing his.

However, we recognise that in some scenarios your child may need to contact you. If your child does bring a mobile device with them, we ask that it is handed to reception at the start of session, children can request their device if they need to use it but it must be handed back to reception after use.

Is my child in the correct class?

Our classes are organised into ages and levels. We offer everyone a 15-minute evaluation where coaches will assess your child and ensure they are placed into the right class.

Do classes run through the school holidays?

Yes, we continue sessions through school holidays as normal. We also host fun holiday camps during each school holiday break too.

What does my child need to wear?

We encourage all members to wear Gymfinity Kids Uniform which is available to purchase at reception. The correct clothing for training is shorts and t-shirt, leggings and a t-shirt or leotard. Please do not wear anything that is loose fitting. We do not allow any footwear on the gym floor

Please note:

  • Long hair needs to be tied back
  • No jewellery is permitted – if ears have recently been pierced they must be covered up with tape or plasters
  • No food is permitted during our sessions, but please remember to bring along a drink for your child
  • Children are encouraged to visit the bathroom before they start their session
Do I need to stay with my child when they are in a class?

Parents of pre-school children must remain in club during their class.
For children aged 4.5yrs+, parents are welcome to stay and view their child’s class if they wish. To prevent overcrowding within our facilities, we ask that only one parent per child attends. Viewing is limited and on a first come basis, we may need to turn parents away if space becomes full

What happens if a class is cancelled?

We will inform you if a class is cancelled and will endeavour to make this session up as soon as possible.

Can I change my child’s class?

Yes, you can change your class by logging into our parents area online.

Can my child do more than one class a week?

Yes, you can join more than one class, simply select the classes you wish to join in the during the signup process.

If you’re already a member, click to login to your member’s area and add a new class.

How will I know when my child is ready to move into the next level of class?

The child will be regularly assessed and monitored by our fully qualified coaches and they will inform you when your child is ready to move up.

How do I arrange to speak to my child’s coach?

You are welcome to arrange an appointment with the coach or the club manager. The coaches will also be available at the start or end of the class for a quick chat.

Do the children follow an awards scheme?

All gymnasts and ninjas follow a progressive curriculum and work towards an award scheme. The award scheme has been developed by leading educational and gymnastics specialists. Alongside the award scheme, children also can achieve stickers and rewards for their development.

What should I expect from each class?

Each lesson should be productive, structured and most of all fun for all children, regardless of ability. Each lesson is led by a qualified and trained gymnastics coach, who is fully DBS checked and First Aid trained.

Gymnasts will start with a warm up and stretch and then rotate around the gymnastics / ninja equipment. They rotate around different equipment each week and work towards our award scheme.

Can I observe the class?

Parents are welcome to stay and view their child’s class. To prevent overcrowding within our facilities, we ask that only one parent per child attends. Viewing is limited and on a first come basis, we may need to turn parents away if space becomes full. Parents of pre-school children must remain in club during their class.

Birthday Parties

How do I book a party?

You can book a party by registering your details online via our Birthday Party page or by emailing our member services team at info@gymfinitykids.com

How many children can attend party?

We have facilities for up to 15 kids per party.

Do you provide food and drink?

No, but you can bring in your own party food, please note we are not able to provide cooking or preparation facilities.

What age are birthday parties suitable for?

We recommend 5 years +, however can arrange for a preschool party with less children. Please email our member services team for full details at: info@gymfintiykids.com 

Do you host themed parties?

Yes, we have a gymnastics, ninja for fun-time themed parties to choose from.

How long are parties?

Partygoers get 1 hour on the gym floor, followed by 30 minutes for food and presents in our venue.

Can parents bring alcohol into the club? 

No – we do not allow any alcohol into our clubs and alcoholic beverages are not to be consumed on-site.

Holiday Camp

How do I book a Holiday Camp?

To book a holiday camp, please click here.

What times are your Holiday Camps?

8.30am – 3.30pm

Do you provide lunch meals for Holiday Camps?

We do not provide meals, please pack your child a lunch and drink. Do not include nuts or grapes in your child’s lunchbox. We have a strict ‘no nuts’ policy in our clubs.

What age does my child need to be to attend a Holiday Camp?

Our holiday camps are suitable for all children aged 5-14 years.

Can my child bring a mobile phone to holiday camp? 

To ensure the safety and well-being of all children we do not allow the use of personal mobile phones, smartwatches and/or Fitbits in the gym area. We occasionally use company owned devices to take photographs, film videos or register children into classes and will always refer to the image use permissions before doing his.

However, we recognise that in some scenarios your child may need to contact you. If your child does bring a mobile device with them, we ask that it is handed to reception at the start of session, children can request their device if they need to use it but it must be handed back to reception after use.

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