Terms & Conditions

All complaints / grievances will be dealt with by the Club Manager, unless that said manager is involved with the complaint / grievance

Pre- Phase

In any type of complaint, it is advised that the issue is attempted to be resolved in the first instance with person it is concerned with in a professional manor.

Phase 1 (Official)

1. The complaint must be sent in writing to Child Protection Co-ordinator/Club Manager explaining all details including names, dates and facts within seven working days. The fact that it is a formal complaint must be stated clearly.
2. Child Protection Co-ordinator registers complaint in ‘Complaints / Grievances & Disciplinary logbook.
3. Child Protection Co-ordinator shall inform the party to whom the complaint is being made against and request a reply in writing.

The Club Manager will then:

1. Explore possible resolutions
2. Reply within ten working days with details of the actions they propose to take including reasons for the decision.

Phase 2

1. If the person still feels unsatisfied after the proposed solution has been carried out, the person must appeal in writing to the Club Manager giving full details as to why they are not satisfied within seven working days after the solution date.
2. The Child Protection Co-ordinator must then arrange a meeting within fourteen working days for all those involved to resolve all issues and create mutual agreements.
3. It must be recorded by Child Protection Co-ordinator that the complaint/ grievance got to Phase 2, including all details in the ‘Complaints / Grievances & Disciplinary logbook’.

Phase 3

1. If there is further dissatisfaction, it must be received in writing by the Child Protection Co-ordinator within seven working days of Phase 2 meeting.
2. The decision must be sent to the person making the complaint.
3. Child Protection Co-ordinator must register all details of Phase 3 in ‘Complaints / Grievances & Disciplinary logbook.

N.B. It must be understood that the decision made in the meeting are final and that any further reports of dissatisfaction will be taken as harassment which can lead to disciplinary action.

Gymfinity Kids Limited is committed to ensuring that those working with children and vulnerable adults adopt best practice to ensure the health, safety and welfare of the participants and staff.

The club will endeavour to promote the highest standards of care for all members, staff and officials by:

• The adoption of the Gymfinity Kids Health, Safety and Welfare guidelines.
• The adoption of Gymfinity Kids guidelines for the Protection of Children and Vulnerable adults.
• The appointment of a Child Protection Officer to whom grievances or complaints can be made confidentially.
• Ensuring that staff are suitably trained in Child Protection and Health, Safety and Welfare issues.
• Ensuring that coaches and officials have been screened to confirm their suitability to work with children. Where appropriate this will include Criminal Record Bureau disclosure.
• Ensuring that best coaching practice guidelines are followed at all times.
• Ensuring that a minimum of two responsible adults are present at all training sessions or events and will remain until the last child has been collected from the venue.
• Having a zero tolerance level or poor practice, bullying or any potential form of abuse.

Code of Conduct for Gymnasts and Members

We are fully committed to safeguarding and promoting the well-being of all our members. Coaches, administrators and parents associated with the club should, at all times, show respect and understanding for the safety and welfare of others. Therefore, members are encouraged to be open always and share any concerns or complaints that they may have, about any aspect of the club with The Club Manager (Welfare Officer). As a member of Gymfinity Kids you are expected to abide by the following club rules:

• All members must participate within the rules and respect coaches, judges and their decisions.
• All members must respect opponents and fellow club members.
• Members should keep to agreed timings for training and competitions or inform their coach if they are going to be late.
• Members must wear suitable attire for training and events as agreed with the coach. Keep long hair tied up. Remove all body jewellery.
• Members should not eat or chew gum during a session.
• Members must pay any fees for training or events promptly.
• Members must not smoke, consume alcohol or take drugs of any kind whilst representing the club at competitions or events.
• Members should treat all equipment with respect.
• Members must inform the head coach of any injuries or illness they may have before the warm-up begins.
• Members must not use bad language.
• Members should remain with coaches at the end of a session until collected by their parent or guardian.

Code of Conduct for Parents

• Encourage your child to learn the rules and participate within them.
• No threatening or arguing with officials/coaches.
• Publicly accept officials’ judgements.
• Help your child to recognise good performance, not just results.
• Set a good example by recognising good sportsmanship and applauding good performances of all.
• Never force your child to take part in sport.
• Always ensure your child is dressed appropriately for the activity and has plenty to drink.
• Keep the club informed if your child is ill or unable to attend any sessions.
• Endeavour to establish good communications with the club, coaches and officials for the benefit of all.
• Share any concerns or complaints about any aspect of the club through the approved channels.
• Use correct and proper language at all times.
• Never punish or belittle a child for performance or making mistakes.
• Make sure your child arrives on time.
• Always collect your child promptly at the end of a session.
• Support your child’s involvement and help them enjoy their sport.

All complaints / grievances will be dealt with by the Club Manager, unless that said manager is involved with the complaint / grievance

Pre- Phase

In any type of complaint, it is advised that the issue is attempted to be resolved in the first instance with person it is concerned with in a professional manor.

Phase 1 (Official)

1. The complaint must be sent in writing to Child Protection Co-ordinator/Club Manager explaining all details including names, dates and facts within seven working days. The fact that it is a formal complaint must be stated clearly.
2. Child Protection Co-ordinator registers complaint in ‘Complaints / Grievances & Disciplinary logbook.
3. Child Protection Co-orinator shall inform the party to whom the complaint is being made against and request a reply in writing.

The Club Manager will then:

1. Explore possible resolutions
2. Reply within ten working days with details of the actions they propose to take including reasons for the decision.

Phase 2

1. If the person still feels unsatisfied after the proposed solution has been carried out, the person must appeal in writing to the Club Manager giving full details as to why they are not satisfied within seven working days after the solution date.
2. The Welfare Officer must then arrange a meeting within fourteen working days for all those involved to resolve all issues and create mutual agreements.
3. It must be recorded by Welfare Officer that the complaint/ grievance got to Phase 2, including all details in the ‘Complaints / Grievances & Disciplinary logbook’.

Phase 3

1. If there is further dissatisfaction, it must be received in writing by the Child Protection Co-ordinator within seven working days of Phase 2 meeting.
2. The decision must be sent to the person making the complaint.
3. Child Protection Co-ordinator must register all details of Phase 3 in ‘Complaints / Grievances & Disciplinary logbook.

N.B. It must be understood that the decision made in the meeting are final and that any further reports of dissatisfaction will be taken as harassment which can lead to disciplinary action.

• Coaches are expected to act in ‘loco parentis’ once a child is left in the care of coaches and act as ‘responsible sports coaches’.
• The Coaches ‘loco parentis’ role commences at the start of the gymnastics class through to the end of the class, when gymnasts are discharged to the care of their parent(s).
• Coaches should hold a valid and nationally recognised governing body coaching qualification and ensure that their coaching knowledge and practice are according to current best practice (unless they are in the role of Coach under Instruction).
• Coaches must hold valid public liability insurance through UK Gymnastics.
• Coaches must place the well being and safety of the performer above the development of performance.  They should follow all guidelines set down by UK Gymnastics.
• Coaches must encourage and guide performers to accept responsibility for their own behaviour and performance.
• Coaches must ensure the activities they direct or advocate are appropriate for the age, maturity, experience and ability of the individual.
• Coaches should, at the outset, clarify with performers exactly what is expected of them and what performers are entitled to expect of their coach.
• Coaches should consistently display high standards of behaviour and appearance.
• Coaches should not wear jewellery in a training session or competitive event.
• Coaches must never allow gymnasts to leave the training areas without a responsible adult.
• Coaches must make themselves known to parents of new gymnasts to ensure that gymnasts only leave the training venue with a known face.
• Coaches are to provide a ‘safe’ training environment for all gymnasts.
• Coaches must check equipment before use.
• A qualified First Aider (usually a coach) must always be on site.
• Coaches must never give a gymnast a lift home unless another gymnast or adult is present.
• Coaches must never train in a one to one situation with gymnasts.
• Coaches are to ensure that gymnasts are fit to train and are to not promote continued training for an injured gymnast.
• Coaches should wear Gymfinity Kids club uniform at training sessions.
• Coaches should not allow children in their group to go to toilet or leave the gym without an appropriate adult to accompany the gymnast.
• Coaches must arrive at the sessions five minutes before the start and must help put equipment out and away.
• All coaches have been shown to put equipment out and therefore by signing this document you confirm this and waive any rights to claim in the event of an accident
• Coaches must be active at all times of the session , supporting children in the warm up , main body, cool down, registration and door management at start and end of the sessions.

Download the registration and participation agreement

Gymfinity Kids is committed to exemplary standards of conduct through the principals of equity and good moral and ethical frameworks. The club will encourage individuals from all communities to become involved at all levels of participation, coaching, officiating and management.

The club will ensure that all members of staff adhere to the following equality principals

1. All persons must respect the rights, dignity and worth of every human being.
2. All individuals must be treated fairly and equally regardless of gender, age, ethnic origin, religion, political persuasion or disability.
3. Equality must permeate throughout strategic and development plans.
4. An equal and professional service will be provided for all participants and discrimination through race, gender or disability will not be tolerated.
5. Sexual and racial harassment and discrimination will not be tolerated.

Gymfinity Kids Health and Safety Policy

Gymfinity Kids recognises the duty it has under the health and safety acts and regulations to ensure the safety, health and well being of gymnasts, coaches, officials and helpers when they are involved in club activities. In particular it recognises its responsibilities to:

1. Provide a safe and healthy training and competition environment for gymnasts and coaches through assessing the risks associated with participation and controlling them to ensure they are minimised.
2. Ensure that adequate arrangements are in place in the event of an accident, fire or other incident.
3. Ensure that coaches and helpers have the appropriate gymnastics coach training.
4. Keep our arrangements under review and introduce additional measures considered necessary and practical in relation to the operation of the club business.

Gymfinity Kids Club Child Protection Policy

Gymfinity Kids is committed to ensuring that those working with children and adults adopt the best practice to ensure the health, safety and welfare of the participants and staff.
The club will promote the highest standards of care for all members, staff and officials by:

1. The adoption of Gymfinity Kids Health, Safety and Welfare Guidelines.
2. The adoption of Gymfinity Kids Guidelines for the Protection of Children and Vulnerable Adults.
3. The appointment of a Child Protection Co-ordinator
4. Ensuring that staff are suitably trained in child protection and heath, safety and welfare issues.
5. Ensuring that coaches and officials have been screened to confirm their suitability to work with children. Where appropriate this will include Criminal Record Bureau disclosure.
6. Ensuring that the best coaching practice guidelines are followed at all times.
7. Ensuring that grievances or complaints are dealt with promptly and in accordance with grievance procedures.
8. Ensuring that a minimum of two responsible adults are present at all training sessions and events.
9. Having a low tolerance level to poor practice, bulling or any potential form of abuse.

Policy statement

Gymfinity Kids has a duty of care to safeguard all children and young people involved in Gymnastics related activities from harm. All children have a right to protection, and the needs of disabled children and others who may be particularly vulnerable must be considered. GK will promote the safety and protection of all children involved in gymnastics activities through adherence to the Child Protection guidelines.

Definitions

‘A Child’
A child is anyone who has not yet reached his or her 18th birthday. ‘Children’ therefore means ‘children and young people’ throughout. The fact that a child has reached 16 years of age, is living independently or is in further education, does not change their status or entitlement to services or protection under the Children Act 1989. The word child/children will be used throughout this policy.

‘Safeguarding children’
The process of protecting children from abuse or neglect, preventing impairment of their health and development, and ensuring they are growing up in circumstances with the provision of safe and effective care that enables children to have optimum life changes and enter adulthood successfully.

‘Child Protection’
Child protection is a part of safeguarding and promoting welfare. Effective child protection is imperative as part of the wider work to safeguard and promote the welfare of children. However, all agencies and individuals. However, all agencies and individuals should proactively work to safeguard and promote the welfare of children through good practise so that need for action to protect children from harm is reduced.

‘Who is responsible for safeguarding children’
Working Together 2006 says, “Safeguarding and promoting the welfare of children is the responsibility of the local authority (LA) working in partnership with other public organisations, the voluntary sector, children and young people, parents and carers, and the wider community” i.e. We are ALL responsible

Safeguarding is everyone’s responsibility. Therefore, everyone who works with young people and children has responsibility to keep them safe.

It is also important to recognise that some children and young people are more vulnerable than others. This may include children with specialist behavioural, physical and mental needs.

GKs goal is to create an environment where all children can achieve and be happy. All GK staff have a duty of care when working with children.

Responding to allegations or suspicions

It is not the responsibility of anyone working in GK to decide whether or not child abuse has taken place. However, there is a responsibility to act on any concerns by reporting these to the appropriate officer or the appropriate authorities. GK will assure all staff/volunteers that it will fully support and protect anyone, who in good faith reports his or her concern that a colleague is, or may be, abusing a child. Where there is a complaint against a member of staff there may be three types of investigation:

• A criminal investigation,
• A child protection investigation
• A disciplinary or misconduct investigation.

The results of the police and child protection investigation may well influence and inform the disciplinary investigation, but all available information will be used to reach a decision.

Concerns outside the immediate sporting environment (e.g. a parent or carer)

Report your concerns to the Club Child Protection Officer, who should contact social services or police or the GK head office as soon as possible.

Gymfinity Kids Child Safeguarding Objectives

• To promote positive practise and challenge bad practise
• To ensure everyone who comes into contact with children is able to distinguish and recognise the signs of abuse, neglect and neglect and be able to respond accordingly.
• To grow a capable and knowledgeable workforce.
• To ensure that all coaches and staff are trained at an suitable level
• To ensure that all staff working in GK and working with children have had the necessary pre-recruitment checks, safeguarding training and DBS checks.

GK Club Responsibilities

All GK centres must ensure that:

• • There is a designated child protection person at each site who takes the lead on all safeguarding issues. The responsibilities of this person should include.- Promotion the welfare of children and the importance of safeguarding
    – Responding to bad practise concerns
    – Liaising with local agencies such as social services if required
  • All GK staff and volunteers who are working with children receive suitable training updated every three years and have access to guidance on child protection, safeguarding and promoting the welfare of the children.
  • They support whistle blowing and feel that they can to raise concerns.
  • Confidentiality is maintained in relation to concerns and issues that arise.

Gymfinity Kids Good Practise Guidelines

• • • Always working in an open environment (e.g. avoiding private or unobserved situations and encouraging open communication with no secrets).
    • Treating all young people/disabled adults equally, and with respect and dignity.
    • Always putting the welfare of each young person first, before winning or achieving goals.
    • Building balanced relationships based on mutual trust which empowers children to share in the decision-making process;
    • Making sport fun, enjoyable and promoting fair play.
    • Ensuring that if any form of manual/physical support is required, it should be provided openly and in relation to guidelines provided by the Coach Education Programme. Care is needed, as it is difficult to maintain hand positions when the child is constantly moving.
    • Involving parents/carers wherever possible. For example, encouraging them to take responsibility for their children in the changing room.
    • Giving enthusiastic and constructive feedback rather than negative criticism.
    • Recognising the developmental needs and capacity of young people and disabled adults – avoiding excessive training or competition and not pushing them against their will.
    • Securing parental consent in writing to act in loco parentis, if the need arises to administer emergency first aid and/or other medical treatment.
    • Keeping a written record of any injury that occurs, along with the details of any treatment given

Practise never to be condoned

• • • Encourage children or adults to bully vulnerable children or adults verbally, racially or physically
    • Allow allegations to go unrecorded or unactioned
    • Text or use social networking sites with gymnasts or parents
    • Coaches must not provide intimate care i.e. toileting, assisting with changing.

Gymfinity Kids Staff Training

• • • All GK staff to attend a recognised 3-hour good practice and child protection awareness training workshop / online course.
    • Relevant personnel to gain a national first aid training (where necessary)
    • All staff should have achieved coaching qualifications from a relevant governing body or GKs own SMART MOVES staff training programme

Use of photographic/filming equipment at Gymfinity Kids

There is research that some people have used sporting events as an opportunity to take inappropriate photographs or film footage of children. All clubs should be vigilant and any concerns should to be reported to the Club Child Protection Officer.

With regards to using filming as a coaching aid there is no intent to prevent club coaches and teachers using video equipment as a legitimate coaching aid. However, children and their parents/carers should be made aware that this is part of the coaching programme and their consent obtained, and such films should be stored safely.

If the club is commissioning a professional photographer or inviting the press to an event, it is important that they understand your expectations of them in relation to child protection. They must have identification which they wear throughout. Permission must be obtained by parents to take photos and videos.

All parents must sign a relevant photography waiver on joining GK. It should be noted that some parents do not want their child to be photographed or are not allowed (adopted /fostered children for example). Coaches and staff should take care to ensure this is adhered to at all times.

Membership Terms and Conditions

Principal Terms

1. This agreement commences once you have indicated your acceptance in the Declaration section of the web sign up process.
2. A person over the age of 18years old must sign-up to the membership process on behalf of the child and where these terms refer to ‘you’ it will be to the person who is over 18 and is able to conclude this agreement. Children attending classes, birthday parties & school camps can be aged between 0years-16years old.
3. This agreement will become binding on you and us when we contact you to confirm your membership application has been accepted, at which point a contract will come into existence between you and us.
4. You cannot transfer this agreement to anyone else.
5. It is the responsibility of the parent to administer medication to their child, Club Managers and coaches are not able to do so.

Fees Charges & Memberships

1. The annual membership will be collected from you by us by credit/debit card at the point of sign-up.
2. The application fee is an annual fee that will be charged at sign up and at each 12-month anniversary of joining – please note paying this fee monthly may incur an additional fee.
3. If you choose to pay upfront for this fee we will request it again once per year for as long as the child remains a member with us. We will continue to take the payment monthly if this is the option you select at point of sign-up.
4. Membership is based on a 12-month period. Once you select your class you will then have this class selected weekly for 12-months.
5. Your monthly fee being taken equates to: 1 x session cost multiplied by 52 weeks divided by 12 months.
6. If you are looking to upgrade the membership you can do this directly with your club.
7. If you wish to downgrade the membership you can do this by calling Gymfinity Kids directly on 01444 221057.
8. Your second Direct Debit for your monthly membership fee will be collected one month after joining, unless you joined prior to your site opening in which case it will be collected one month after the site opens. Subsequent Direct Debits for monthly membership fees will be collected monthly thereafter. Each payment made is not refundable under any circumstances.
9. If any Direct Debit is returned unpaid or any cheque is returned unpaid, you shall pay us on demand an administration fee of £20.
10. Should you cancel your direct debit we will contact you to inform you of this. You will have 7 days to reactivate your direct debit and make payment, after this date we will assume you no longer wish to hold a membership with Gymfinity and will cancel your membership and lose your chosen class booking slot.
11. Should you have a bounced Direct debit we will contact you to inform you of this. You will have 7 days to make payment, we will also attempt a second collection on day 8, if this is also unsuccessful we will assume you no longer wish to hold a membership with Gymfinity and will cancel your membership and lose your chosen class booking slot.
12. If either of the 2 above points take place or you cancel your membership voluntarily and then wish to join at a later date, you will incur the cost of the application fee at the point of re-joining also.
13. You agree to advise us immediately of any change to the Members Details/child details provided.
14. On a very rare occasion we may need to cancel a class, if this does happen we will endeavour to contact to you prior to the class and will also arrange a replacement class at a suitable time to you.
15. There maybe a small charge applied should you need to replace your membership card.
16. Replacement award booklets will be charged at £2.99

Fees Charges & Membership – for credit/Debit monthly payers

1. The joining fee will be collected from you by us via credit/debit card at the point of sign-up. The first linked member will be charged at £30.00 and any additional linked members will be charged at £5.00.
2. Your monthly fee will be taken at the point of sign-up, this initial fee will be taken as part of your first month’s payment. Your ongoing monthly membership fee will then be taken on or around 1-month after your first class. This means, if your child attended their first class on 14th July, the date that the ongoing monthly membership fee will be taken is on or around 14th of each month hereafter. This payment will be taken by the card you initially use at the point of sign-up. The monthly fee equals the weekly class price, multiplied by 52 weeks, divided by 12 months.
3. You are able to amend your membership by visiting the members area of the website and using your password and email address that you entered at the join-up stage, to log in.
4. You can add a bolt-on to your membership at the point of sign-up or at a later stage of your membership in the Members Area.
   1. Skills tracker will allow you to view your child’s progression in their class by receiving regular updates via the Parent Zone app. If you add this to your membership, you will receive an email from your next payment date, which will allow you access to the Parent Zone area where you can view the app.
   2. By adding this bolt-on to your membership you give us permission to create a Parent Zone account on your behalf.
   3. By adding this bolt-on to your membership you agreed to your monthly fee being increased accordingly.
   4. You must purchase skills tracker per child.
5. If a scheduled monthly payment fails for any reason, we will attempt to take this payment for a second time 5-days later. At this point an additional £10.00 will be added to your monthly fee as a late fee. To avoid this late fee charge, you can login to your parents area and pay the outstanding balance on your account before the 5th late day.
6. Should we attempt to take this payment again after 5-days and we are not successful, your membership will automatically be cancelled within 72-hours of failure and your child will no longer be able to attend their class.
7. You can amend or cancel your membership subscription by visiting the parents area. Should you cancel your membership we will contact you to inform you of this. Please note, by cancelling a subscription, you will lose access to that class and your child will not be able to attend from that point onwards. No refunds will be issued.
8. You may end your membership and/or a single subscription or bolt-on at any point by logging into the parents area.
9. In the above circumstance, your membership and/or subscription or bolt-on, will cancel with immediately effect following Gymfinity Kids Ltd receiving the cancelation notification.
10. On the very rare occasion we may need to cancel a class, if this does happen, we will endeavour to contact to you prior to the class and will also arrange a replacement class at a suitable time to you.

Prices

1. From time to time we may need to increase the price of membership. We will give you at least 1 full months’ notice of any upcoming price increase and will make it very clear when the price increase will take effect and how much your membership will cost after the increase. During this period, you will have your usual right to terminate your membership in accordance with the membership terms and conditions and rules. If you do not terminate the membership by the date given to you in the notice, then the price of your membership will be increased in accordance with our notice.
2. We offer an exclusive pre-sale offer, this offer may increase at any time, limited spaces available.

Termination

1. You may terminate your membership at any point by cancelling your direct debit with your bank, allowing 3 to 4 working days for the bank to action this. Please call Gymfinity Kids on 01444221057 for options available to you or for any further information.
2. In the above circumstance your membership will cancel with immediately effect following Gymfinity Kids Ltd receiving cancelation notification from your bank

Money Back Guarantee

1. As per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you are entitled to cancel your membership and receive a full refund of any fees paid within 14 days of completing your membership application form. However, as per regulation 36 of Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you select to commence your membership immediately, or you ask us to start your membership early, you agree that if you subsequently cancel your membership within the 14 day period, you will be refunded any monies paid, less an amount for the membership you have already used. As an example of how this works, if your membership fee is £15 per month and you cancel your membership after 10 days of it commencing (having asked us to start it immediately) we shall refund you £10, keeping £5, which represents the membership you had used up to the point of cancellation.
2. A minimum of 50% of the party cost will be taken at the point of sign up. You will be entitled to a full refund should you cancel more than 1 month before the party date, 50% refund if cancelling 2 weeks before and you can reschedule the party free of charge for another date if less the 2 weeks prior. In this instance you will not receive a refund. There will be o refund for cancelled children.

General Terms and Conditions

Miscellaneous Terms

1. Each child will receive their own unique membership code which will be shown on their membership card. This must be used on every entry to the club and is not transferable.
2. You agree to comply with the Rules of Membership which are displayed prominently in the Club and relate to opening hours, use of facilities and your child’s conduct. We may make reasonable changes to these Rules at any time provided that we give you advance notice of the change.
3. We may assign the benefit of this agreement and our rights thereunder to a third party on notice to you. Your rights under this agreement will not be prejudiced.
4. There may be occasions where we have to close all, or part of, the club of which your child is a member. We will do our best to let you know of such closures in advance of them taking place, unless the problem is urgent or an emergency. We will use all commercially reasonable endeavors to ensure that such closures are outside of busy periods and are kept to a minimum, in both duration and frequency. If such circumstances occurs we will credit you for this lost time. .
5. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by any event that is outside of our reasonable control.
6. As a consumer, you have legal rights in relation to any services that are not carried out with reasonable skill and care, or if the materials we use are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these terms will affect these legal rights.
7. This agreement is governed by English Law.
8. We may terminate this agreement with immediate effect on notifying you if you are in breach of the Clubs Rules.
9. Upgrade/Extra options for your membership may be available at your club. This membership is an additional fee per month and will allow you to change the day of your weekly session to another day/time once per year. Please find further information in club or call Gymfinity Kids directly on 01444221057.
10. Should you be holding your child’s birthday party with us you will be asked to provide a contact name and email address of the guardian of each child attending the party so every guardian can complete a waiver document. As the parent booking the birthday party you will also need to sign this document. Any child without a completed waiver will not be able to participate.
11. You can gain access to the party room no more than 15minutes before the food is served. i.e. if your party is due to start at 4pm and food is served at 5pm, you can gain access to the party room at 4:45pm. You must vacate the party room on time.
12. Each child will be reviewed throughout their time at Gymfinity. We will update you when we feel your child is ready to change a class as part of their development requirements.
13. Gymfinity Kids reserves the right to restrict numbers of admission to those viewing, per child, to enable access to all.
14. Please note it is the parent’s responsibility to ensure that their child safely enters and leaves the gym floor before and after their session. Parents must be onsite 5 minutes before the class has ended and ready to collect their child.

Information About Us

1. We are a company registered in England and Wales. Our company registration number is 10375476.
2. If you have any questions or if you have any complaints, please contact us your club directly. The phone number for each club is on the website.
3. If you wish to contact us in writing, or if any clause in these terms requires you to give us notice in writing you can send this to us by e-mail at (your club name)@gymfinitykids.com i.e. Reading@gymfinitykids.com

Your Personal Information

1. 1. We will use the personal information you provide to us to:
   2. (a) provide you with membership services;
      (b) process your membership payment; and
      (c) inform you about similar products or services that we, or selected third parties provide, but you may stop receiving these at any time by contacting us.
   3. We will not give your personal data to any third party.

Day Passes and Free Passes

1. Day passes are subject to a fair use policy. 1 pass per person, multiple passes will be cancelled without warning. A child can only use Gymfinity as a guest twice per year.
2. Trials are bookable online and may incur a fee. This fee is non-transferable and a refund will not be given for cancellations.
3. Day passes cost £15 per session if you are attending with a member.
4. Free passes have no resale value and cannot be exchanged for cash or any other product or service.
5. Free passes should be booked to start before the advertised expiry date any passes set for redemption after this date may be cancelled without warning.
6. You cannot transfer this daily membership to anyone else nor transfer to another date.

LOST PROPERTY

1. Lost property will be kept in club for one week and then disposed of. Please contact your club reception should you have lost something in club.

SICKNESS

1. If a child becomes ill during the class, their parent(s)/guardian will be contacted and asked to pick their child up as soon as possible. During this time the child will be cared for in a quiet, calm area with a member of the team.
2. Should a child have an infectious disease, such as an eye/ear infection or sickness, they should not return to Gymfinity Kids until they have been cleared for at least 48hours.

Download the Gymfinity Kids Waiver

Download the GDPR statement below

Download the CCTV Policy below