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Terms and Conditions

Club Member Terms & Conditions


At Gymfinity Kids we know that parenting can sometimes feel like a bit of a balancing act. To help make these terms and conditions easy to read, we have split them into two parts:

PART A – Membership terms and conditions

The terms in Part A tell you about who we are, your membership with us, how you and we may change or end your agreement with us and other important information.

Please note you must be a member to attend a Gymfinity club unless it is for the sole purpose of attending one of our holiday camps, club night, taster session or a birthday party. The terms in this Part A will apply to the lead adult booker (“holiday camp adult”) and your attendees (“holiday camp attendees”) (where applicable) and or a parent booking a taster session, a parent booking a child into club night, a parent booking a birthday party or a parent registering their child as a guest at a birthday party.

PART B – Golden rules and regulations for using our facilities

The terms in Part B set out the rules and regulations that apply at all times to all of our members (including their linked members), all holiday camp adults, any holiday camp attendees, birthday party adults, attendees, club night adult, club night child and taster session registered adult and attendee. These are necessary to make sure we can offer a FUN and safe environment for everyone who attends a Gymfinity Kids club.

Together, Part A and Part B form the “agreement” between you and us.

Definitions that apply to this agreement:

you and your – the lead registered adult member.

linked member – anyone who is linked to your membership, including (but not limited to) children attending Gymfinity Kids classes, birthday parties, holiday camps and all other activities at a Gymfinity Kids club. For holiday camp adults, this is your holiday camp attendee(s)

your membership – your membership with us including all of your linked members

we, us and our – Gymfinity Kids Limited (company number 10375476)

your club – the Gymfinity Kids club that you have applied to join or the club your holiday camp attendees will be attending

Please note that additional terms and conditions apply to our promotions and bolt-on purchases, details of which can be found on our website from time to time. Additional information , terms and conditions applies to our safeguarding and policy procedures, details of which can be found on our website.

PART A – Membership terms & conditions

1. Information about us and how to contact us

a. We are Gymfinity Kids Limited a company registered in England and Wales. Our company registered number is 10375476 and our registered office is at Manor Farm, East Tanfield, Ripon, North Yorkshire, England, HG4 5LN.

b. If you would like to contact us by telephone, please contact your club. The phone number for each of our clubs is on our website.

c. If you would like to contact us by e-mail, or if any clause in this agreement requires you to give us notice in writing, please e-email us at

2. Your Membership

a. You must be over 18 to apply for a membership with us.

b. This agreement will come into existence once we contact you to confirm your membership application has been accepted by us. For holiday camp adults, this agreement will come into existence once we have accepted your application for your holiday camp attendees attend any of our clubs.3

c. Your membership will be in your name and any linked members will be linked to your membership.

d. You must designate another parent/guardian who is also entitled to attend your club with your linked members if you are unable to attend.

e. Your membership entitles your linked members to attend the activities you have purchased for them at your club only unless otherwise agreed with us as part of a promotional offer or competition.

f. When off the gym floor, children must be supervised at all times when at your club by a parent or guardian aged 18 or over and remain the responsibility of the parent or guardian at all times when at your club unless you have designated your linked member(s) as an “independent linked member” under clause 11 of this agreement.

3. Fees

a. You will need to pay a joining fee when you join. This joining fee will be notified to you by us at the relevant time.

b. You will also need to pay your firstly monthly fee in advance when you join. The monthly fee will be notified to you at the time of joining and will be based on the prices on our website.

c. Your ongoing monthly fee will then be debited from your account around one month after your linked member(s)’ first class at your club. This means, if your linked member(s) attended their first class on 14th July, the date that the ongoing monthly membership fee will be debited from your account on or around the 14th of each month hereafter. This payment will be taken by the card you initially use at the point of sign-up.

d. You must pay your membership fee by making regular monthly payments to the account notified to you by us from time to time.

e. Your monthly membership will not be refunded due to your failure to use your membership.

4. Your right to change your mind

a. You have a legal right to change your mind about joining us and receive a refund. These rights are contained in the Consumer Contracts Regulations 2013 and allow you to change your mind at any time up to 14 days after the start of your membership. You must give us notice (in writing) to e-mail address set out in clause 1(c) above that you wish to cancel your membership within the 14 day timeframe so we can refund you. If you have already started using your membership within this 14-day timeframe, we will charge you a proportion of the monthly fee to cover this period and we will refund the balance of any fees you have already paid.

5. Amendments to your membership fees

a. From time to time we may increase the price of your membership. We will give you at least 30- days’ notice of any upcoming price increase and will make it very clear when the price increase will take effect and how much your membership will cost after the increase. During this period, you will have the right to end your membership in line with this agreement. If you do not end your membership by the date given to you in the notice, then the price of your membership will be increased in line with our notice.

b. Price increases are communicated to members via email to the email address used in the sign-up process.

c. We reserve the right to increase our advertised prices at any time.

6. Changing your membership

a. You are able to amend your membership by visiting the “Parents Area” on our website. To log in to the Parents Area (here), you will need to use your password and email address that you selected when applying for your membership.

b. You may add additional classes to your membership after the point of sign-up subject to your club’s availability and our acceptance of your request. You will pay a pro-rata (mid-month) payment to cover your additional membership costs until your next full month’s payment.

c. You may add additional linked members to your membership subject to your club’s availability and our acceptance of your request. If we permit you to add additional linked members, we are entitled to charge you a joining fee per Linked Member. Such joining fee(s) will be notified by us to you at the relevant time. You will also pay a pro-rata (mid-month) payment to cover your additional membership costs until your next full month’s payment.

d. You may also add “bolt-ons” (enhanced features/additional services) to your membership at the point of sign-up or at a later stage of your membership in the Parents Area (here). Available bolt- ons will be notified to you from time to time or advertised on our website. Extra terms and conditions may apply to bolt-ons and may increase your monthly fees.

7. Your rights to cancel your membership

a. You can cancel your membership by logging into your Parents Area (here). Once you have done this, we will contact you to confirm cancellation. Please note that your cancellation will become effective on the date of your next monthly payment and from that date your linked member will not be able to attend the club. No refunds will be issued.

b. You can also visit your Parents area (here) to cancel any bolt-ons that you have purchased. Your cancellation will become effective from your next payment date and from this point you will lose access to that bolt-on.

8. Our right to cancel your membership

a. We are entitled to cancel your membership if you or any of your linked members are being (or are threatening to be) verbally abusive, intimidating, threatening to anyone working or attending any of our clubs. We are also entitled to permanently ban you and your linked member with immediate effect from your club and from all of our other clubs in these circumstances.

b. We may also cancel your membership in the following circumstances:

i. If you or a linked member breaks or repeatedly breaks this agreement.

ii. If, with your knowledge or permission, another person uses your membership to gain access to any club.

iii. If you, your linked member or guest uses rude or abusive language or behaves or threatens to behave in a violent or aggressive way at your club or any other of our clubs.

iv. If you have provided us with incorrect data in relation to you or your linked members.

9. Your failure to pay

a. If you do not pay your membership fee when it is due, we will attempt to take this payment for a second time 5-days later. At this point an additional £10.00 will be added to your monthly fee as a late fee. To avoid this late fee charge, you can login to your Parents Area (here) and pay the outstanding balance on your account before the 5th late day. Please note the late fee is non-refundable.

b. Should the second attempt to take this payment not be successful, your membership will be cancelled after 72 hours and your linked member will no longer be able to attend any scheduled classes at your club.

10. Safeguarding, health and safety

a. You and your linked members must pay particular attention to all signs relating to health and safety in our clubs. If you do not understand a notice or sign, please ask one of our team members at the club. Fire exits are clearly marked throughout the club. If there is a fire or if you hear the fire alarm, you and your linked members should make your way out of the club through the nearest possible exit to the advertised assembly point in the car park.

b. If you suffer an accident or injury on our premises, please report it and the circumstances under which it happened to the Club Manager or a team member immediately.

c. Your linked member participates at their own risk and you are obliged to inform us of any existing injuries or medical conditions for all linked members. You must inform us of any known medical conditions at the beginning of your membership and you must notify us of any changes immediately in writing.

d. If your linked member is unwell or has an accident requiring emergency treatment and you are not in the immediate vicinity of your club, you will be contacted via the emergency contact details you have provided to us. If your linked member’s injury or condition requires it, we will arrange for an ambulance to be called to your club or arranged for your linked member to be taken to a hospital to receive the treatment they require. For this reason, you must always be contactable whilst your linked member is attending your club.

e. You are solely responsible for ensuring that the emergency contact details we have for you are correct and up to date.

f. Your club has its own welfare officer so please feel free to ask for them at reception if you would like to speak to them regarding any welfare issues. The welfare officer is the club manager in each club.

g. For legal and health reasons, you must not smoke while using any of the club facilities.

h. It is your responsibility to ensure that all of your linked members safely enter and leave the gym floor before and after their class. You must arrive 5 minutes before the class start time.

i. Please also read the information detailed on our safeguarding policy, which is available on our website www.

11. Independent linked members

a. The safety of your linked member(s) is paramount to us at all times and, for this reason, we have very secure access controls in place at all of our clubs which means your linked member(s) cannot exit your club without you being with them. If, for some reason, you wish to change this so that your linked member may attend or exit your club on their own (an “independent linked member”), you must either (i) make this selection in the Parents Area (here); or (ii) notify us in writing. Your request to change the access controls we have in place is based solely on your informed assessment and knowledge of your linked member (as their parent or guardian). We recommend that independent linked member(s) should not be below the age of 12 years old.

b. Please note that a request to change the access controls under clause 11(a) above will change the access controls for your linked member from that point onwards (each and every time they attend your club). If you decide that you no longer wish for your linked member(s) to be independent linked member(s), you can opt-out of this selection in the Parents Area (here) or by notifying us in writing.

c. In the event that you or we have cancelled your membership and despite the fact that the membership is no longer live, your independent linked member attends our club, we will allow them to enter your club for safety reasons only, but they will not be able to attend any classes and we will contact you to come and collect them as soon as possible.

d. Please note any request to designate your linked member(s) as independent linked member(s) will mean that responsibility for such linked member will remain with us whilst they are onsite at a/your club but will immediately pass to you once they have exited your club and are no longer on our premises.

12. Sickness

a. If your linked member(s) become ill during their class, you will be contacted and asked to pick them up/remove them from the club as soon as possible.

b. Should your linked member have an infectious disease (such as an eye/ear infection or sickness) they should not return to your club until they have been cleared for at least 48 hours.

c. You should not visit the club if you or your child have an infectious illness or condition.

d. Any lifesaving medication such as epi-pens or inhalers can be administered at the discretion of a first aider.

13. Promotions

a. We run a variety of promotional offers and details of these are available on our website.

b. If you use one of our promotional offers, your membership will be subject at all times to:

i. this agreement; and

ii. the promotional offer terms and conditions.

c. If there is a conflict between this agreement and the promotional offer terms and conditions, the terms of this agreement shall prevail.

14. Party bookings

a. Parties are subject to availability and limited spaces are available on a first come first served basis. Please contact your club well in advance to avoid disappointment and prices may vary per club.

b. Should you be holding your child’s birthday party with us you will be asked to provide a completed waiver for every child attending the party/event. Any child without a completed waiver will not be able to participate.

c. Please note, other parties and activities maybe running at the same time, we do not offer exclusive use.

d. You can gain access to the party area no more than 15 minutes before the food is served. For example, if your party is due to start at 4pm and food is served at 5pm, you can gain access to the party area at 4:45pm.

e. You must vacate the party area on the time notified to you by us.

f. In the instance of a party booking, a minimum of 50% of the party cost will be taken at the point of sign-up, final payment must be made a minimum of 2-weeks before the party date, failure to do so will result in the party being cancelled. You will be entitled to a full refund should you cancel more than one month before the party date, 50% refund if cancelling 2 weeks before and you can reschedule the party free of charge for another date if less than 2 weeks prior. In this instance you will not receive a refund. There will be no refund for cancelled children.

g. Alcohol is not allowed to be consumed in any Gymfinity Kids clubs.

h. Gymfinity Kids has a no nut and grapes policy and we urge parents not to include these in any party food. It is the 6

responsibility of the adult that booked the party to ensure you have checked if any children attending your party have food allergies. Gymfinity Kids is NOT an allergy-free venue.

15. Holiday camps

a. Our clubs run holiday camps during school holidays (dates and price may vary per club).

b. Holiday camps are subject to availability, limited space available on a first come first served basis.

c. Holiday camps can be booked by both members and non-members via the Parents Area (here) of the website. Payment is made at the point of booking.

d. All our clubs have a no nut and grape policy.

e. Children must be aged between 5yrs-14yrs to attend holiday camps, the age restrictions on all activities must be adhered to. If your linked members attend any of our holiday camps and are not within our age restrictions at the time of their attendance at the holiday camp, we reserve the right to immediately cancel their attendance and we will contact you and ask you to come and collect your linked member(s) as soon as possible. Your linked member(s) will not be able to attend any activities on any days that you have booked for them at the holiday camp.

f. Holiday camp cancellations are non-refundable.

16. Linked members

a. You remain responsible for your linked members and you must ensure that they are adequately supervised at all times.

b. You remain responsible for ensuring that they are complying with the terms of this agreement at all times.

17. Liability

a. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this agreement that is caused by any event that is outside of our reasonable control.

b. We do not accept liability for damage or loss to your property or a guest’s property that may happen in the club or within the area of your club or any other Gymfinity Kids club, other than the liability which arises from our negligence or our failure to take reasonable care.

c. We do not accept liability for the injury or death of any member, child or guest that may happen on the premises or within the grounds of your club or any other Gymfinity Kids Club, other than the liability which arises from our negligence or our failure to take reasonable care.

d. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence of our employees, agents or subcontractors.

e. Nothing in these terms and conditions is meant to limit any rights you might have as a consumer.

18. Freezing your membership

a. We understand that circumstances can change and that from time to time you may need to temporarily freeze your membership. By freezing you guarantee your class space on return.

b. If you want to freeze your membership, you can do so in the Parents Area, for a small fee (price varies per club and can be found on the website)

c. Your first freeze date can be from your next payment date or you can freeze for a future date.

d. The fee to freeze is per child/per month.

e. You can freeze for a minimum of 1-month and maximum of 2-months per year from the first time you set your freeze.

f. 1-month is from your payment date to the day before your next payment date is due.

g. If you wish to return to your class before your freeze has ended, you can cancel a freeze part-way through and pay a pro rata fee.

h. No refunds will be issued if you cancel your membership whilst on freeze.

i. No refunds will be given if you cancel a freeze earlier than planned.

j. Your membership fee will return to the rate you were on prior to freezing, unless you have changed/added classes during your freeze period.

19. Changes to this agreement

a. We may make reasonable changes to this agreement at any time as long as we give you notice before we make the 7


b. We may transfer our rights or obligations (or both) under this agreement, or subcontractor our obligations under it, to another organisation without giving you notice.

20. Force majeure clause

a. In this agreement, the term “Force Majeure Event” means: any circumstances beyond our reasonable control including without limitation strikes, lock-outs or other industrial disputes (whether involving the workforce of the party so prevented or of any other party), acts of God, government actions, war, riot, hostilities (whether war be declared or not), armed conflict, terrorist attack, terrorist activity, nuclear, chemical or biological contamination, sonic boom, civil commotion, revolution, malicious damage, compliance with any law or governmental order, rule, regulation or direction (including without limitation those caused directly or indirectly by the coronavirus (COVID-19) outbreak), sanctions, embargo, accident, power failure, breakdown of plant or machinery, fire, flood, drought, storm, earthquake or other natural disaster, disease, epidemic, pandemic or other notifiable disease, default of suppliers or sub-contractors, difficulties or increased expense in obtaining raw materials, labour, fuel, parts or machinery, or import or export regulations or embargoes.

b. If we are prevented, hindered or delayed in the performance of any of our obligations under this agreement (in whole or in part) by a Force Majeure Event, or if such performance is rendered more onerous (in whole or in part), we shall have no liability or be deemed to be in breach of this agreement in respect of the performance of such of our obligations as are prevented by the Force Majeure Event during the continuation of such Force Majeure Event, and for such time after they cease as is necessary for us, using all reasonable endeavours, to recommence our affected operations in order for us to perform our obligations, and the time for performance of any obligations shall be extended by a period equivalent to the period during which performance of the obligation has been delayed or prevented.

c. We shall as soon as reasonably practicable, serve notice in writing on you specifying the nature and extent of the circumstances giving rise to the Force Majeure Event.

d. For the avoidance of doubt, the occurrence of a Force Majeure Event shall not release you from your obligation to pay any sums due under the terms of this agreement unless otherwise agreed by us in writing.

21. Other important terms

a. We will need to process the personal data of you, your children and any other adults or children in your party. We have a separate privacy notice that explains what personal data we collect about you, what we will do with it, how we look after it and what rights anyone has in connection with the data about them that we process. A copy of this notice can be found on our website ( and may be updated from time to time.

b. Lost property will be kept in your club for one week and then disposed of. Please contact your club reception team if you have lost something.

c. We do not allow pets (except for registered working assistance dogs) in the club.

d. If we need to cancel a class on the day, we will try to contact to you prior to the class to let you know.

e. There may be occasions where we have to close all, or part of, your club. We will try to let you know about such closures in advance of them taking place, unless the problem is urgent or an emergency.

f. This agreement is between you and us and no other person shall have any rights to enforce any of its terms.

g. This agreement replaces any previous versions and applies at all times.

h. This agreement is governed by English Law and subject to the jurisdiction of the English courts.

PART B – Golden rules and regulations for using our facilities 

Definitions that apply to this Part B: 

children – any of your linked members 

parents – you 

Golden rules for kids: 

Uniform – Children must all wear the right clothing for their class, which is shorts and t-shirt, leggings and a t-shirt or leotard. No footwear is allowed on the gym floor. Long hair needs to be tied back and all jewellery must be taken off. All piercings must be covered at all times. 

No food – Our classes are thirsty work so remember to bring a water bottle to your class. Remember no food or chewing 8 

gum is allowed onto the gym floor at any time. 

Respect – We all matter at Gymfinity Kids and only the “nicest humans in the world” are coaches, so we ask everyone at our clubs to treat others the way they would like to be treated, with respect. We also kindly ask all Gymnasts, Dancers and Ninja Knights to treat all equipment with respect too. 

Be Safe – We want to make sure everyone in the club stays safe. This means listening to your coach’s instructions and at the end of your class waiting patiently for your parent / guardian to collect you. 

Have fun & celebrate – Not only do we want to teach you all how to be great Gymnasts, Dancers and Ninja Knights, we also want to create great sportsmanship and have lots of fun learning. Cheer your friends on and celebrate their achievements too! 

Golden rules for grown-ups: 

Be on time – We understand how parenting can sometimes feel like a bit of a balancing act, so we kindly ask all our parents to try their best to arrive 5 minutes before their child’s class begins. 

Language – We want to make sure our clubs are family friendly, so we ask all our parents to be mindful of the language they use whilst in the club. 

Keep us in the loop – We want your child to get the most out of their tailored Gymnastics, Dance Mash-up or Ninja classes. So, we ask all our members to keep us in the loop with any changes. If your child is going to miss their class due to illness, injury or holiday let us know. 

Encourage – Not only do we want to create great gymnasts, dancers and ninjas; we also want to create an encouraging environment. We ask all members to set a good example by encouraging not only their own child but others too. 

No Alcohol– Gymfinity Kids does not allow any alcoholic to be consumed on the premises. 

Stay safe – We are fully committed to safeguarding and promoting the well-being of all our members. So, members are encouraged to be open and share any concerns or complaints that they may have with the Club Manager directly. Please note it is also the parent’s responsibility to ensure that their child safely enters and leaves the club before and after their class.

Download the Membership Terms & Conditions.

View the Adyen certifications here.

Promotional Terms & Conditions



We run a variety of promotional offers from time to time in order to provide you with a tailored and flexible service. The details of our current promotional offers and the terms that apply to such promotional offers are set out below. The definitions used in our membership terms and conditions apply to these terms and conditions. 

1. General 

a. If you choose to use one of our promotional offers, our membership terms and conditions ( terms-and-conditions/) will apply in full at all times to your membership. 

b. You will not be entitled to a refund (in whole or in part) if you try to use a promotional offer for your membership after your membership has commenced with us. 

c. Once you have chosen to use one of our promotional offers, you cannot without our prior written consent (and which may be subject to the payment of additional fees): 

i. transfer such promotional offer to apply in respect of your membership for another linked member; 

ii. upgrade the class; or 

iii. use your promotional offer at another one of our clubs. 

d. If you would like to add an additional class or add an additional linked member your membership, you will be charged the membership rate in force at that time. 

e. All of our promotional offers are mutually exclusive and cannot be used in conjunction with each other. 

f. Where we issue codes for a promotional offer, you must quote the correct code at the point you join one of our clubs. 

g. Subject to clause 1(h) below, the promotional offer will only be valid for the period detailed within the promotional literature. 

h. We reserve the right to cancel and/or withdraw any of our promotional offers at any time, notwithstanding any validity dates notified on the promotional literature. We will notify you by email and put up posters at our clubs if we cancel any of our promotional offers prior to their expiry date. 

i. If you cancel your membership at any time or fail to pay your fees, you will immediately lose access to any promotional membership rate. If you then re-join one of our clubs, the applicable rates will be the membership rates in force at that time. 

j. Please see further details in relation our promotional offers on our website 

2. Three month offer (“Three Month Offer”) 

a. The Three Month Offer allows you to join one of our clubs at a reduced membership rate (to be agreed with us) for the first three months of your membership. 

b. Once your Three Month Offer has expired, your membership rate will increase to the membership rate in force at that time. 

c. The Three Month Offer applies to selected new clubs only as an introductory offer. 

3. Upfront payment offer (“Upfront Payment Offer”) 

a. The Upfront Payment Offer allows you to join one of our clubs and pay upfront, this may or may not include a reduced membership rate. You must make the full payment for the duration of your membership at the point of sign-up. 

b. Once your upfront payment term comes to an end, you will automatically revert to monthly payment. If you wish to continue paying upfront, you can select to do so in the parent’s area. 

c. If you wish to cancel your membership, you can do so by contacting and requesting to cancel. You will receive a refund for any full outstanding months remaining from your upfront payment, minus any discount you may have received on joining. 

4. Free day 

a. We may run a promotional offer that allows you to bring one child to one of our holiday camps for one day only free of 3 

charge from time to time. 

b. Any children attending a holiday camp must: 

i. be aged 5 to 14 years; and 

ii. abide by all of our golden rules and regulations (as set out in our membership terms and conditions from time to time). 

c. We may remove your child from one of our holiday camps at any time if they fail to comply with our golden rules. In this circumstance, we will call you and you will be required to collect your child as soon as reasonably practicable. 

5. No joining fee 

a. We may run a promotional offer that allows you to join one of our clubs without paying the applicable joining fee from time to time. 

b. If the offer code has expired or become invalid for some reason, you will not be entitled to a waiver of the joining fee and such fee will become payable at the point of sign-up. 

c. Joining fee codes remove the joining fee amount at the joining process 

d. Monthly fee still applies 

e. Can not be used in conjunction with another offer 

f. If promotional code is not used or missed the joining fee will not be discounted at joining and a refund cannot be applied. 

g. If there is miss-use of the code the offer maybe ended at any time 

6. Refer a friend 

a. We hope that you love using our clubs and that you will invite your friends to join in the fun. From time to time, we may run promotional offers that reward you for doing so. If your referral results in your friend joining one of our clubs whilst one of these promotional offers is running, you will be entered into a prize draw with a chance of winning a holiday selected by us. 

b. You must be a valid member of one of our clubs to benefit from the promotion. 

c. You must be over the age of 18 years to enter. 

d. You can refer as many friends as you like, however, the chance to enter the prize draw will only be valid for the period as detailed on the offer and its promotional literature. 

e. The prize shall include return economy flights to a destination chosen by us, minimum 3star hotel (as chosen by us), and breakfast (up to a maximum of £3,000) and be on dates as selected by us. We will take into account your requests regarding dates but may not be able to accommodate them. 

f. We will run the prize draw promotion from time to time at our discretion and the winner shall be selected at random by us. At the time of drawing, the winner’s membership must be paid in full to date. If your membership is not valid on the date the winner is selected, then you will not be eligible for the prize. 

g. The prize is non-transferable, non-exchangeable and no cash alternative will be awarded. 

h. The winner is responsible for all associated costs including: 

i. travel insurance; 

ii. any transport cost (including any care hire or costs for missed flights, upgrades); 

iii. all food and drinks costs; and 

iv. any other costs or expenses relating to the holiday save for those detailed at clause 7(e). 

i. The winner is solely responsible for ensuring they have valid travel documentation including, but not limited to: 

i. passports, 

ii. visa; 

iii. visa waiver; 

iv. travel insurance; 

v. vaccines; or 

vi. and any other requirements for the notified destination, which must be valid to the return date of travel. 

j. In the event that (for reasons beyond our reasonable control) we are unable to award the prize as described in these terms, we reserve the right to award a prize of similar nature and value at our sole discretion.

Download the Promotional Terms & Conditions.

Money Back Guarantee

We encourage all members to take a free taster session before committing to membership to ensure that you are happy with the product and service you receive.

As per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you are entitled to cancel your membership and receive a full refund of any fees paid within 14 days of completing your membership application form. However, as per regulation 36 of Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you select to commence your membership immediately, or you ask us to start your membership early, you agree that if you subsequently cancel your membership within the 14 day period, you will be refunded any monies paid, less an amount for the membership you have already used. For example, if your membership fee is £15.00 per month and you cancel your membership after 10 days of it commencing (having asked us to start it immediately) we would refund you £10.00, keeping £5.00, which represents the membership you had used up to the point of cancellation.

In the instance of a party booking, a minimum of 50% of the party cost will be taken at the point of sign-up. You will be entitled to a full refund should you cancel more than one month before the party date, 50% refund if cancelling 2 weeks before and you can reschedule the party free of charge for another date if less the 2 weeks prior. In this instance you will not receive a refund. There will be no refund for cancelled children.

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