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Policies

Refund Policy

Termination

  1. You may terminate your membership at any point by cancelling your direct debit with your bank, allowing 3 to 4 working days for the bank to action this. Please call Gymfinity Kids on 01444 221057 for options available to you or for any further information.
  2. In the above circumstances your membership will remain in force until the day before your next payment is due, at which point it will automatically terminate.

Money Back Guarantee

  1. As per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you are entitled to cancel your membership and receive a full refund of any fees paid within 14 days of completing your membership application form. However, as per regulation 36 of Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you select to commence your membership immediately, or you ask us to start your membership early, you agree that if you subsequently cancel your membership within the 14 day period, you will be refunded any monies paid, less an amount for the membership you have already used. As an example of how this works, if your membership fee is £15 per month and you cancel your membership after 10 days of it commencing (having asked us to start it immediately) we shall refund you £10, keeping £5, which represents the membership you had used up to the point of cancellation.
  2. A minimum of 50% of the party cost will be taken at the point of sign up. You will be entitled to a full refund should you cancel more than 1month before the party date. 50% refund if cancelling 2 weeks before and you can reschedule the party free of charge for another date if less than 2 weeks prior, in this instance you will not receive a refund. There will be no refund for cancelled children and parties must be for 10 children +.

Customer Contact

Information About Us

  1. We are a company registered in England and Wales. Our company registration number is 10375476
  2. If you have any questions or if you have any complaints, please contact us. You can contact us by telephoning 01444 221057
  3. If you wish to contact us in writing, or if any clause in these terms requires you to give us notice in writing you can send this to us by e-mail datarequest@gymfinitykids.com

Privacy Policy

At Gymfinity Kids we are committed to protecting your privacy. This statement is made in the light of the requirements of the Data Protection Act 2018 in order to advise you of Gymfinity Kids data processing practices which will govern the processing of your data. If you have any queries about this statement please contact us at Gymfinity Kids, The Hutts, Grewelthorpe, Ripon, HG4 3DA or by email to datarequest@gymfinitykids.com

When do we collect information?

We will obtain personal information from you when you register with us, both in club and when you complete an online Membership Agreement

What information do we store?

The types of information we collect includes name, date of birth, e-mail address, postal address, telephone number and your bank details. Note that we do not store your bank details on our web servers.

For insurance purposes, we store adults information for 3 years. Children’s data we store until the child is 21years old.

 

How do we use this information?

We have a legitimate reason to contact our members/customers, we will use your personal information to update you with any changes such as a change of teacher, a cancelled class etc as well as provide you with the services, products or information that you have requested and for administration purposes.

We will deliver this information on these changes via SMS/text/email to ensure you get the message as soon as possible.

Do we use cookies?

 

Gymfinity Kids uses cookies to ensure that you can interact with our web site successfully, to identify you when you visit our web sites and to keep track of your browsing patterns. The use of cookies does not give us access to the rest of your computer.

If you want to prevent our cookies being stored on your computer in future, you may do so by referring to your internet browser’s instructions. Please note however that if you disable our cookies you may not be able to access certain services or facilities on our sites and your use of our sites may be restricted.

How do we protect personal information

We use a secure server and also take appropriate measures to ensure that the information disclosed to us is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.

Right of Access

You have the right to ask for a copy of the information we hold about you (for which we may charge a small fee) and to have any inaccuracies in your information corrected.

Changes

If your personal details change, please help us to keep your information up to date by informing your club directly or via email to datarequest@gymfinitykids.com. Debit, Credit and Bank account changes can be changed by calling our member services team – Harlands.

Harlands LTD control the direct debit agreement and information is given to them at the point of sign up and card payment through ISnap on our website.

We reserve the right to amend this privacy statement. If we do so, we will post notice of the change on our website and you will be deemed to have accepted such changes.

 

Is my personal information safe?

We take your security very seriously, that is why the Gymfinitykids.com website uses a secure connection so your information is private when it is sent to this site and your direct debit details are stored using the Advanced Encryption Standard.
Credit card details are entered on Sage Pay’s website and are stored by Sage Pay using 256-bit encryption standards. Sage pay is also audited annually under the Payment Card Industry Data Security Standards (PCI DSS) and is a fully approved Level 1 payment services provider, which is the highest level of compliance.

Gymfinity Kids Ltd hereby confirm that information and personal data submitted by you in relation to Classes, Parties or events related to Gymfinity Kids shall be collected, processed and stored in accordance with the requirements of personal data protection laws of the European Union as defined in the GDPR.

By submitting your data you agree that the data shall be processed and stored for the duration of the purpose indicated herein and in cases provided for by applicable laws after initial processing as long as it would be required.

The data collected will not be transferred to third parties, except for  Harlands Group, for billing and Aviva for insurance purposes, If that would be required for data processing within the purpose indicated herein or in case such duty is imposed by applicable laws.

CCTV

We have CCTV cameras in all clubs to protect and safe guard your child.

Transaction currency

Transaction currency

Your Direct debit payment will be taken on a monthly basis, showing as Harlands on your bank statement. Payment will be taken in Stirling currency.

Delivery policy

Your child’s class will begin on the date that you select at the point of joining. Your first payment will be taken at the point of sign up with further payments being taken on a monthly basis thereafter. On joining your first payment will include the membership fee of £30 plus the monthly fee which will be dependent on the age of your child and which class you book.

Data Protection Policy

Gymfinity Kids Ltd hereby confirm that information and personal data submitted by you in relation to Classes, Parties or events related to Gymfinity Kids shall be collected, processed and stored in accordance with the requirements of personal data protection laws of the European Union as defined in the GDPR.

By submitting your data you agree that the data shall be processed and stored for the duration of the purpose indicated herein and in cases provided for by applicable laws after initial processing as long as it would be required.

The data collected will not be transferred to third parties, except for  Harlands Group, for billing and Aviva for insurance purposes, If that would be required for data processing within the purpose indicated herein or in case such duty is imposed by applicable laws.

You shall be entitled at any time to require an update of your data, information regarding use of your personal data, to object to processing, to request transfer of your data as well as to require deletion of your data by contacting us on the details provided.

For more information and access to our full privacy statement above.

Come Down & Have A Go...

Your child can try out our range of Gymnastics and Ninja Zone classes along with a mix of fun activities, sports and games. All you need to do is click this link and sign up.

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